Epicor ERP:
Customer Relationship Management (CRM)
A three-minute demo on Epicor ERP Customer Relationship Management.

Epicor has Positive impact on Customer Service


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Epicor - Customer Success Story - Build-a-Bear Workshop


Build-a-Bear workshop benefits from Epicor's Multi-channel Transaction Adapter (MCTA) system. With Epicor MCTA, they are able to easily access guest history and build a deeper relationship with their customers.

Epicor - Epicor ERP software inspires customer service


Three manufacturing experts explain how collaboration has inspired flexible delivery models, improved product quality and more profitable business.

Customer Relationship Management

Customer relationship management (CRM) strategies are as important to business today as they have ever been. We’ve designed our CRM solution (CRM System) to help you stay ahead of the curve and successfully meet the challenges that the market brings – helping you manage your entire customer lifecycle, from prospect to cash to care effectively, improve operational efficiency and accelerate growth

– both internally and externally.


THINK CRM provides a 360 degree view of the entire customer, supplier or partner relationship regardless of position in the customer lifecycle. THINK CRM business solutions broaden the scope of customer information to everyone within the organization and to stakeholders beyond, through contextual delivery of essential customer data to information workers, wherever it’s needed.


Providing Solutions to Meet Your Business Goals


– Reach new customers while retaining existing customer communities
– Enhance internal efficiencies
– Drive new product introduction
– Automate marketing activities
– Improve execution of customer service


With award-winning integrated applications, covering marketing automation (MA), sales force automation (SFA), case management, and customer and partner self-service, THINK CRM provides the functionality you need to ensure an all around world-class customer experience.

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